4.2b(1) The security and reliability of NCON’s software and hardware are ensured through CTU IT policies and procedures, which are aligned with federal regulations. These processes address system monitoring, collect data on performance metrics, implement communications redundancy, create a system of security via various firewalls, and install protection against power fluctuations and viruses. Close monitoring and continuous updating provide reliable, secure, and user-friendly access to data and information. A five-year equipment replacement plan helps NCON keep hardware current with emerging technology and changing user needs. Software packages are reviewed by both CTU and NCON to ensure products match user needs and requirements.