If we compare the services of the hotel industry with our body, my job is the brain of
the hotel. Reception is the welcome team and first impression of guests. Everyone
will ask you information. In contrast, we have to receive complains and find solution
also. If the customer gets a problem, a first service that they will come is reception.
Receptionist has to find the solution to solve the problem. Reception is the first
services that the guess will see, so the reception means first impression. So this is very
important service of the hotel.