Trust is a crucial factor in e-commerce. However, consumers are less likely
to trust unknown Web sites. This study explores how less-familiar e-commerce Web
sites can use branding alliances and Web site quality to increase the likelihood of initial
consumer trust. We use the associative network model of memory to explain brand
knowledge and to show how the mere exposure effect can be leveraged to improve a
Web site’s brand image. We also extend information integration theory to explain how
branding alliances are able to increase initial trust and transfer positive effects to Web
sites. Testing of our model shows that the most important constructs for increasing
initial trust in our experimental context are branding and Web site quality. Finally, we
discuss future research ideas, limitations, implications, and ideas for practitioners.