Ill RESERVATIONS To take and maintain an up-to-date record of all rescrvations, including any record on advance reservations, 2. To ensure the highest average room rates for the hotel, Front office staff should always use upselling method, suggesting guests to Floor or Suites. 3. To always ensure that all guaranteed reservations have detailed back ups of the sources and the type of payment. 4. To maritain daily group file and daily rooming list prior to the group's arrival. In addition, should always make sure that all group rooming list information include master group rates, meal plan information, and list of blocked rooms 5. To print daily the Daily Arrival List, viP list, and to bighlight those special requests and reservations that may need essential attention. 6. To make sure that all special requests for all amiving guests are taken carc of well in advance, prior to guest's arrivals 7. To be able provide accurate information on all the Managed Hotel and their services and facilities. 8. To take active part in updating Guest History Records. IV, CONCIERGE I. To handle guest's message promptly and efficiently. 2. To be well versed with the hotel's activities and facilities, enough to be able to recommend guests to any of the in-house restaurant or facilities.