I apologize for the emails we have sent you, and, for any disruption they may have caused. It looks like that we have been unable to touch base since this case was opened. As such, I'll go ahead and place the service request into close pending, and, will close it out on 3-Nov-2016. I'm not sure if the problem has been resolved, or, if you've been busy on other matters. Either way, I want to confirm that your network is not being impacted.