Perhaps you could forward this email to the respective department.
Many thanks for securing my reservation. The hotel is a superb establishment. The grounds are wonderfully maintained and an absolute delight to walk around. The funicular railway is a great feature and I made the most of it at 6am on each day with my son who was intrigued. Also the restaurant provides the best breakfast buffet I have had in Thailand; thoughtful, cheerful and courteous staff completed the picture.
The room was well appointed apart from the points below and everything was in working order, user friendly and well planned. The view was stunning .. Loved it!
Why no welcome drinks??
What action you will take now??