I do my best with the tools we have to use. Telexes are busy, we need to do telexes as soon as possible in the morning and I had to respond to the telex received. I looked at the 15JUL14 which would not come up also. I feel very frustrated when our system does not perform.
Unfortunately if I had looked at the 14JUL14 it would have been there?
When 1JUL14 came up I looked at the ROE and the Fare Season which was the same, so I choose to go with this, believing the fare levels would be the correct. In hind sight now, taking time to look at the fare on the ticket, yes I could have seen the Q Class level on the outbound of the ticket but did not think of that at the time, due to feeling frustrated, as I was concentrating on getting it in the system so I could keep a copy on file.
My question is though if 1JUL is when the ROE changes - the ROE and Fare Season on 1JULY is the same as the ticket issued 23JUL, why does the NUC level change? This means working from the fare sheets may be wrong too?
I apologise for this and do advise my Senior Staff when I have a problem with the fares system.