performance is fine, but the measurement system is flawed. Also, the team requires accurate
data to solve the problem at hand. The measurement system analysis may be done using a formal
gauge capability study, i.e. use of a designed experiment to quantify the accuracy and variation
of the measurement process.
It is also a good idea to begin to divide the process cycle time into value-added and non-valueadded
activities and to calculate an estimate of process cycle efficiency where