the product received did not worked well as the connecting line was not good, so the product couldn't be charged properly. Therefore, he could not utilize the product during the requested period.
This morning, Mr. Nagata returned the pocket wifi to me with the above complaint. So I called your Call Center to inform about this problem but I was advised that if we did not contact you during the rental period you are not responsible for this. We, as a customer, hope to get better reply from you who is a service provider with more concerns with the problem we had faced with. We rent pocket wifi to support our smooth communication while overseas, if your product can't support us and you're not responsible for the problem then I feel we should reconsider to use your service in the future.
Now, I have returned this product to your messenger today.
Please consider on this matter and advise me if you have any other alternative way to handle this kind of problem in future or it shall be the same as advised by your staff.
Look forward to hear from you soonest.