Of course I use the telephone everyday, and also email - although not as much, I guess I'm old-fashioned. For us human contact is still important in business. Face-to-face meetings show that we care about our customers, and help us to build a closer relationship. 90% of my time is spent talking to people in meetings. Talking to our customers about their families and their hobbies helps our business go smoothly. I think we;re a more relaxed culture - we don't worry so much about time, we thing people come first.