We're reaching out to you about reservation 753736473 for Alethea Dsouza.
The guest want to cancel this reservation (check-in date 2015-09-27) and has provided a medical document informing about the surgery which is the reason why they can not use the reservation.. We're aware that there is a penalty associated with the cancellation but request that you exceptionally waive the fees.
Kindly consider the guest's request and let us know of your decision at your earliest convenience.
Please note that in case of cancellation, Booking.com will not charge commission