We appreciate your recent order and we sincerely apologize that the order has been cancelled. Our records indicate that the cancellation occurred because of an error with the payment source. Since we do not hold any credit card information, you must contact your financial institution for further information. Rest assured, you have not been charged for this order and any pending authorization holds will expire and fall off without any action. We would like to help you by providing you with a few suggestions so you can place a successful order:
1.) Please ensure that your billing name, address and telephone number match exactly with the information your financial institution has on file.
2.) The credit card that is used for payment (directly or through PayPal) needs to be from a country we currently accept payment from: Acceptable Billing Countries
3.) The order needs to be placed from a computer here in the United States.
For your security, we are unable to release any specific information related to the cancellation of your order
You are welcome to replace your order on our website with your updated billing information or another acceptable form of payment. You may also contact our customer service department at 1-800-982-9337 for assistance with placing a new order.