Dear Sir or Madam I am writing to complain about the treatment that received when visited your shop recently. I have been a customer for more than thirty years, but have noticed that the level of service has deteriorated over the past few months In general, staff seem to be cold and unsmiling and never welcome you when you come into the shop. A smile surely costs nothing. It is hard to find, or indeed identify a member of staff They do not wear uniforms, which is fine, but hardly any of them appear to wear any kind of identification, like a name tag or badge Even if one wants to pay, it can be very difficult to find anyone to serve pretend to be busy or are deep in conversation with other members of staff. When you do manage to catch someone's attention, you feel as if they are doing you an enormous favourl They tend to throw any books you have bought into a bag and roll their eyes if you ask for a book to be gift wrapped or delivered. do not expect people to behave like servants, butido expect good, helpful, and polite Service love books and bookshops and would certainly not wish them to become like supermarkets. However, have to say that it is difficult to imagine finding the poor level cf service that I have experienced in any supermarket l have visited Yours faithfully Dr Magnus Forbes