hi
Here are three options:
1- It's most likely that the item is being sent back to our office. We will contact you if we receive the package and arrange for re-ship or refund.
2- You can also escalate the case with eBay and have them make a final decision if you prefer.
3- I can ship you another one for Free but this time you need to pay $3.99 for Tracking so we can guarantee that it will get delivered.
Let me know please..I apologize for any inconvenience