At least as much can be learned from the contextual details of Tim’s case which appears more straightforward than Ashley’s at first glance. Tim’s case allows us to see a factor at work that we believe might constitute a keystone factor for resilience [11]. The nature of Tim’s interactions with a supportive adult was laid bare in this case. With remarkable similarity, Nick and Tim each described independently how Nick started with Tim where he was, personalizinghis teaching. As Klem and Connell [18] suggested, it mattered to Tim that Nick knew him and cared about him. We observed what Tim had described to us: Nick treated him with respect, praised him for his accomplishments, honestly criticized his work when it was inadequate, challenged him with gradually more technically demanding tasks and with greater responsibility. We observed and described the relationship between the two in each of our visits to the upholstery shop Nick had created within the school. They worked shoulder to shoulder when Tim experienced difficulty with Nick patiently explaining,demonstrating,andexpectingTimto rise to the challenge. Tim’s face showed intensity of concentration, enthusiasm, and curiosity. Although Tim described the support he had experienced in Nick’s class and was proud of his accomplishments, he remained humble about all he still had to learn and eager to get on with it. In our final observation, in the workplace