The customer expects items they wish to purchase to be in stock. Good customer service should aim to have items in stock, as well as providing other services, such as accurate ordering, accurate pricing, and believable delivery dates. Dependability also relates to a company's online presence. If a company's website is not updated, shows the wrong prices, has dead links, or fails to process orders correctly, a customer will simply move on to the next vendor whose systems are dependable. A good customer service strategy should ensure that the company is looking at all aspects of its business to give a customer a feeling of dependability.
The customer expects items they wish to purchase to be in stock. Good customer service should aim to have items in stock, as well as providing other services, such as accurate ordering, accurate pricing, and believable delivery dates. Dependability also relates to a company's online presence. If a company's website is not updated, shows the wrong prices, has dead links, or fails to process orders correctly, a customer will simply move on to the next vendor whose systems are dependable. A good customer service strategy should ensure that the company is looking at all aspects of its business to give a customer a feeling of dependability.
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