Results of data analysis has been showed that employee’s empowerment is highly positive affected on the competitive advantage and also high positively affected on the main 3 dimensions of the competitive advantage for the organizations that activated in the services sector.
It is highly recommended that organizations especially those organizations that activated in the financial services sector for gaining sustainable competitive advantage should attend to the empowerment of employees in the appropriate form. Empowerment enables both employees and managers to gaining updated knowledge and abilities to gaining sustainable competitive advantage in their work and after that competitive advantage for the organization will provide