the product at the customer location. On-time
receipt has demonstrated sustained improvement
since 2008. Equally important is the
receipt inspection results once the product is
received. Reports from customers indicate that
Collin has lowered once unfavorable levels
in receipt quality as measured by defects in
PPM. Collin is achieving more consistent
quality levels again now that the flexible rollto-roll
processes have achieved Cpk levels
above 2.0.
Reliability (Figure 7.1-3) is a long-term indicator
of product quality. Collin outperforms