TransJakarta provides only a small proportion of the millions of trips people undertake in Jakarta. The number of
passengers climbed steadily from 2004 to 2011, but only because new corridors were opened. Passengers have not made
a significant shift from cars and motorcycles to relying on TransJakarta. In fact, passenger numbers declined from 2011 to
2013. This is largely due to problems with comfort and reliability.
Responsibility for managing and operating the system falls to the local transport regulatory agency (Dinas Perhubungan, or
Dishub). The system is heavily subsided, creating an unsustainable financial position for the future.