Khun Ae
Pkease call mr Suzuki
You need to explain that in order to get suppirt from us they need to be on support contract
Tgey do not have support contract
If they want us to go to give support then they need to understand it needs to be under contract or they pay each time
If no contract they must pay baht 750 per hour for on site visit plus transport fee
Please find out why he does not want support contract
If there is problem with hardware then it is Panasonic problem. We can coordinate with Panasonic for them if they are under support program
Please call him and resolve
If he doesnt agree then i cannot authorise travel to Sriracha