As we discussed, I will escalate your request to our verification team.
If you have any further concerns or would like more advice, please don't hesitate to contact us.
If your correspondence concerns a new issue, please open a new case using the Contact Amazon form at the below link:
https://www.amazon.co.uk/gp/help/contact-us/seller-call-me.html?ie=UTF8&nodeId=3149511