There are a great many ways to measure the success of a mobile location-based campaign,
some very sophisticated. The measures of success will vary depending on the
objective of the campaign, which might be to raise the awareness of your brand among
consumers, to bring customers to your retail store, or a click-to-call campaign where
you want people to make reservations for a concert.
Because mobile local campaigns use the same marketing ad formats as both traditional
and mobile Web marketing, the basic measures of effectiveness are similar
(see Figure 7.13). For instance, the number of impressions (people who see an ad),
click-through rate, and unique visitors are basic measures for a mobile local campaign.
But mobile location-based marketing is much more personal and social than traditional
Web marketing or even simple mobile marketing: it’s a marketing message directed
to a consumer’s personal mobile device based on that person’s location. Local mobile
marketers hope consumers will take follow-on action almost immediately—inquire,
reserve, click-to-call, friend, and ultimately purchase. Table 7.17 describes some of the
basic dimensions and metrics to use when evaluating a mobile marketing campaign.
The nature of the location-based campaign makes a difference for how you measure
success. For instance, in a click-to-call campaign, you want to measure the volume of
calls, duration of call, new versus existing customers, and the number of accidental
or hostile calls.