List and describe the information systems serving each of the major functional areas of a business.
Sales and marketing information systems help the firm identify customers for the organization’s products and services, develop products and services to meet customers’ needs, promote the products and services, sell the products and services, and provide ongoing customer support. Specific sales and marketing information systems include order processing, pricing analysis, and sales trend forecasting.
Manufacturing and production information systems provide information for planning, product development, production or service scheduling, and controlling the flow of products and services. Specific manufacturing and production information systems include machine control, production planning, and facilities location.
Finance and accounting information systems track an organization’s financial assets and the flow of funds. Financial and accounting systems include accounts receivable, budgeting, and profit planning.
Human resources information systems maintain employee records; track employee skills, job performance, and training. They support planning for employee compensation, including pensions and benefits, legal and regulatory requirements, and career development. Systems include training and development, compensation analysis, and human resources planning.