Bamboo Spa Manager met the guest on 22/01/15 and ask about her experience of the Mineral Clay Facials. She commented that the Therapist seemed not to take care of her well enough. On the masking process, the Therapist left her alone for a while and that made she felt un-pampered. Bamboo spa Manager later investigated the procedures done by Therapist on 19/01/15. The Therapist said that after applying a mask she went out for a change of a new bowl of water and come back for a leg massage later.