Important to the feasibility of an expanded NCM approach
within limited resources, the additional time required to telephone,
counsel or participate in extra visits with the limited
number of participants identified by the study screening criteria
was not excessive. However, if a casemanagementmodel of follow-
up is adopted, in order to sustain the quality of this intervention
and demonstrate the value attached to the work and
the potential for improved client outcomes, additional NCM
contact hours will need to be built into clinic staffing plans.