Community member satisfaction. Researchers used a mailed member satisfaction survey to assess community members’satisfaction with the development
and functioning of the projects.16 The survey contained specific questions related
to the day-to-day functioning of the project, including leadership, planning, services, community involvement and
progress toward accomplishing project
goals. Community members rated their
satisfaction using a five-point Likert scale
(with one representing “very unsatisfied”
and five “very satisfied”)