Finally, most organizations endorsed the need to assess the competitive edge
Implied by an IT project. However, somewhat inconsistently, only 4% considered
Customer objectives in the evaluation process at the feasibility stage. This finding is
Interesting in relationship to our analysis that the majority of IT investment in the
respondent organizations were directed at achieving internal efficiencies. It may well be
that not only the nature of the evaluation techniques, but also the evaluation process
adopted, had influential roles to play in this outcome.