FCS e-Connect is an automated job dispatch system for guest requests and inter-department work orders. e-Connect functions via a centralized call center that enables hotels to achieve efficiency and consistency in guest service levels at minimal cost. It improves internal operational flow by streamlining all guest requests across different departments. Additionallty, e-Connect provides hotel management with clear and detailed statistics to identify areas of improvement at any part of the process.
FCS m-Connect is a native mobile app that works in conjunction with e-Connect. It operates on iOS and Android mobile devices for hotel staff to accept jobs, create jobs and review guest profiles for personalized services.
In addition, as m-Connect runs on Wi-Fi or 3G networks there will be immediate monthly cost savings for hotels using SMS to receive and complete jobs. With m-Connect, staff can easily deliver excellence in service anywhere and anytime.