Knowledge management is a surprising mix of strategies, tools, and techniques—some
of which are nothing new under the sun. Storytelling, peer-topeer
mentoring, and learning from mistakes, for example, all have precedents
in education, training, and artificial intelligence practices. Knowledge management
makes use of a mixture of techniques from knowledge-based system
design, such as structured knowledge acquisition strategies from subject matter
experts (McGraw and Harrison-Briggs, 1989) and educational technology
(e.g., task and job analysis to design and develop task support systems; see
Gery, 1991).
This makes it both easy and difficult to define what KM is. At one extreme,
KM encompasses everything to do with knowledge. At the other extreme, it is
narrowly defined as an information technology system that dispenses organizational
know-how. KM is in fact both of these and many more. One of the
few areas of consensus in the field is that KM is a highly multidisciplinary
field.
Knowledge management is a surprising mix of strategies, tools, and techniques—someof which are nothing new under the sun. Storytelling, peer-topeermentoring, and learning from mistakes, for example, all have precedentsin education, training, and artificial intelligence practices. Knowledge managementmakes use of a mixture of techniques from knowledge-based systemdesign, such as structured knowledge acquisition strategies from subject matterexperts (McGraw and Harrison-Briggs, 1989) and educational technology(e.g., task and job analysis to design and develop task support systems; seeGery, 1991).This makes it both easy and difficult to define what KM is. At one extreme,KM encompasses everything to do with knowledge. At the other extreme, it isnarrowly defined as an information technology system that dispenses organizationalknow-how. KM is in fact both of these and many more. One of thefew areas of consensus in the field is that KM is a highly multidisciplinaryfield.
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