Other Asian countries, such as the Philippines and Vietnam, are already making a concerted effort to become major suppliers in the Asian casino market. If attempts at improving the service elements in Macau and Singaporean casinos are not made in earnest, a dysfunctional service culture will inevitably result. Unfortunately, undoing of this negative culture after competition has intensified will be expensive, time-consuming, and even improbable. It therefore behooves top management in Macau and Singaporean casinos to address cultural issues sooner rather than later. One means of employee acculturation is
a strong commitment to training.
Other Asian countries, such as the Philippines and Vietnam, are already making a concerted effort to become major suppliers in the Asian casino market. If attempts at improving the service elements in Macau and Singaporean casinos are not made in earnest, a dysfunctional service culture will inevitably result. Unfortunately, undoing of this negative culture after competition has intensified will be expensive, time-consuming, and even improbable. It therefore behooves top management in Macau and Singaporean casinos to address cultural issues sooner rather than later. One means of employee acculturation isa strong commitment to training.
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