P–O fit has been defined in several ways (Kristof-Brown et al.,
2005). Value congruence, the most frequent studied dimension of
P–O fit, refers to the similarity between employee and organizational
values (Kristof, 1996). It suggests that different types of fit
have differential impacts on work outcomes (Ostroff et al., 2005).
Research has found that a specific type of value congruence (e.g.,
value for security) relates to employee attitudes (Cable and
Edwards, 2004). Following this logic, we explore P–O fit in terms of
the congruence between an employee’s and organization’s values
for quality of service.