Dear POD Hostel & Designshop,
Thank you for working with Booking.com.
We’re reaching out to you about reservation 538578639 for Ken Lee. You had recently cancelled this reservation as a no-show in our shared Extranet system.
The guest has since been in touch with us and let us know that they did stay at your property but used a different reservation. We are requesting you waive the no show fee for this reservation.
We ask you to kindly verify all the information before making any updates in the Extranet as our guests receive an immediate notification if their reservation has been cancelled or modified.
Don’t forget that you can find answers to many frequently asked questions about the Extranet in the FAQ section. We’re also available 24/7 to answer any additional questions you may have.
Thank you again for working with Booking.com. We look forward to our continued partnership and mutual success.