Barnard (1968) explained that the decision as to whether an order has authority or not lies with the person to whom it is addressed, and does not reside in the persons of authority. In order to arrest this trend, managers should change their authoritative mindsets and make a commitment to build strong working relationships with employees by bridging the communication gap and building an environment of trust.
This is accomplished by devising clear and concise communication policies, strategies, and processes, as evident in the literature.