In the past few decades, hotel and tourism sectors in developed countries have taken a tremendous structural improvement to compensate declining profits in other areas like manufacturing (Kerr, 2003). The tourism and hotel sectors have been registering growth despite the problems of recession and terrorism (Nunes and Spelman, 2008). The hotel sector is especially competitive with the emergence of a variety of hotels and apartments throughout the world. It has been argued that, in order to stay ahead of competition, hotels need to utilise their resource capabilities to improve their operational performance in terms of various criteria