This study explores the relationship between service quality and patient satisfaction in the context of the public
hospitals in Vietnam, an emerging economy in Asia. Both qualitative and quantitative methods were used in this
investigation. To test the hypothesized relationships, a large survey data were collected and multiple regression
analyses were performed. The results provided empirical evidence for the impact of three dimensions of service
quality (‘tangibles’, ‘accessibility to healthcare services’, and ‘attitude and medical ethics’) on patient satisfaction.
Discussion of the research findings is presented. Implications for hospital management and policy makers, and future
research directions are also provided