National cultural backgrounds do have an impact on organizational citizenship
behaviour, the experts believe. However, people working at Kempinski are different;
it is people that believe in the company culture and through that, engagements in
OCB happen automatically. The way how OCB is executed can vary according to
cultural backgrounds, but this behaviour comes from within the people on a
voluntary basis. The experts believe that on a global level, there is no difference in
engaging in OCB. Kempinski embraces all cultures and nationalities and deals with
them in an appropriate manner.