handling conflicts in an efficient and effective
manner results in improved quality,
patient safety, and staff morale, and limits
work stress for the caregiver.1-3 The nurse
manager must approach this challenge thoughtfully
because it involves working relationships
that are critical for the unit to function effectively—the nurse and other members of the interdisciplinary
healthcare team who must collaborate
while navigating responsibilities and roles that
often overlap. To handle situations of conflict,
the nurse manager must have the skills to help
effectively resolve them