I am sorry to hear you have not received your package. If we can not track your package down I will refund your money for this order. We request that you check some things on your end first:
Please verify this is your current mailing address.
XXX XXXXX
XXXXX Drive
XXXXX, XX X0X0X
Please check with other members of your household to see if anyone may have put your package aside.
If you live in an apartment complex, please contact your rental office to see if they are holding your package there. Some packages won’t fit in your mailbox so carriers will often leave packages at a manager’s office for safekeeping.
Call your local post office with the tracking number (##########) and ask them if they can assist you further. Sometimes they have more information than what we can see online. They may even have your package on hold for you. If they have a postmaster at your local post office, ask to speak with him/her first.
If your package is still not found, please let me know and I will file a loss/theft report with the US Postal Inspector. They can be very helpful in finding missing packages within their system due to theft/fraud/misdelivery. If they are unable to help us, I will refund your money in about 3-5 days depending on how quickly the Postal Inspector responds with their findings.
Thank you for your patience!