75. I do not feel at ease leading a conversation.
76. I am not satisfied unless my customer is satisfied.
77. When someone criticizes me, I can't help but think that I really am incompetent.
78. I am someone who can be trusted.
79. I am willing to take full responsibility for the consequences of the decisions or risks I take at work.
80. All customer complaints should be viewed as false/exaggerations unless I can find evidence to prove otherwise.