Berjayahotel, General Manager at Berjaya Makati Hotel - Philippines, responded to this review, August 13, 2012
Dear Mr. Nhel,
Thank you for taking the time to to write a review here at trip advisor regarding your stay here in our hotel. We do appreciate hearing from our customers, as their comments are vital for us to continue improving our services.
The problems that you mentioned have been brought to the attention of our related department. Thank you again for your comments. We hope to serve you again in the near future
Sincerely yours,
Maria Aurora Rementilla
https://www.tripadvisor.com/ShowUserReviews-g298450-d505119-r137732105-Berjaya_Makati_Hotel_Philippines-Makati_Metro_Manila_Luzon.html#