Dear Mr Kaniwut,
Greetings from Novotel Bangkok Ploenchit Sukhumvit.
Thank you very much your kind preference selecting our hotel as the place to stay on upcoming visit Bangkok.
Regarding to your hotel reservation no DMQBDWWF the rate you have booked is a promotional rate and, as such, has special terms and conditions which is “the full amount of stay is payable in advance by credit card at booking time and the full deposit is not refundable even if the booking is cancelled or modified”.
However for some reasons, the hotel is unable to debit room expenses from your given credit card. Therefore, to preserve your room reservation please complete the hotel payment authorization form and revert back to us along with photo copy of credit card (Front & Back side), Driving license or I.D. card with countersign by return within 3 days.
Meanwhile, should there be further information or assistance you may require, please do not hesitate to contact us.
We look forward to hearing from your reply soonest.
Best regards,