The study suggests a shift toward a desire for a more graphical web site design in deference to the higher bandwidth requirements of such sites. This finding contradicts previous studies’ finding that users desire a fast web site response, which implies less-graphical content (Cox and Dale, 2002; Nielsen, 2000; Tarasewich et al., 2001). In the current study, inclusion of attractive pictures was the most significant factor in both site appeal and site influence, while “plainness” of the web site was found to be the factor that most negatively affected the user’s assessment. It would appear that respondents were not only looking for informational content when visiting a site, but were also expecting a visually interesting experience. The data from this study strongly suggest that the use of pictures and pictorial graphics on the home page and throughout the web site was a key element in both appeal and influence to purchase, which conflicts with previous academic research. In this study, respondents were strongly influenced by pictures – pictures of the hotels, people having fun or enjoying themselves, amenities, etc. The omission of pictures of the hotel rooms and other amenities negatively affected impressions of the hotels. This finding may be best described in the words of one respondent: