Grand Millennium Sukhumvit Bangkok Senior Executive club floor 26 Oct 2009– 26 Jul 2012 Worked in unison with all departments to facilitate smooth operations and guest satisfactionParticipated in financial activities such as the setting of room rates, the establishment of budgets, and the allocation of fundsResolved guest complaint and disputes in compliance with the hotel's policies and procedures in a professional mannerProcessed guest check‐in and check‐out activities in a timely and professional mannerPerformed excellent guest service satisfaction which resulted in repeat visits, personal awards, and outstanding hotel reviewsPerformed any other managerial duties assigned to me