As discussed above, process innovation emerges
when the individual engages in inquiry upon emergence
of a problematic situation at workplace. This
leads to the explicit dimension of work being broken
and the implicit dimension prevailing in a search for
ways of dealing with the problematic situation at
hand. In this section, we present work process innovation
of the knowledge managers by discussing its
three components: the problematic situation that
leads to inquiry, the identification of the problem
that provide the knowledge managers with possible
innovative solutions, and the concrete innovations
that they adopt for their work process.