To offer rock-bottom prices and good service, Megabus is fanatical about keeping costs down. Aside from buses and a baredones back-office staff, Megabus has virtually no fixed costs. The company has drastically reduced rent and labor expenses, eschewing bus terminals for city-center curbside pickup, and customers pay extra to order tickets from an agent. The bus fleet is also in constant use. As chief executive Dale Moser stated, ‘You cut all that overhead out of your business, you find you can pass that savings on to customers, thus driving volume.’ Without high fixed costs, Megabus can also easily add and subtract departures profitably. During the Thanksgiving and Christmas holiday seasons, Megabus sells as many tickets as are requested on its Web site, adding buses as needed.