Hi Sarun,
Thank you for contacting iTunes Store support. My name is Celeste, an iTunes Store Advisor who will assist you with your concern. I see that you didn't authorize the recent purchase on your account. I know that unrecognized charges can be concerning and I’m more than glad to assist you with resolving this issue.
Unrecognized charges can be attributed to purchases made by multiple users, delayed invoices, subscription renewals, and authorization holds. The following article explains how to identify these types of charges:
support.apple.com/en-us/HT201382
Be sure to review your purchase history with anyone who may have access to your Apple ID, your device, or your credit card to see if they remember making any purchases.
For instructions on how to view your iTunes Store purchase history, see this article:
support.apple.com/en-us/HT204088
If you’ve identified the purchaser of the charges but didn’t give them permission to make the purchases, let me know. You may be eligible for a refund as an exception.
If you can't identify the purchaser of the charges on your statement, let me know and I'll take immediate action.
Please note that we treat unintentional purchase differently from an unauthorized charge. Once you confirm on your reply that the charge you have reported is unauthorized, we will disable your account and disallow the credit card used for this purchase from being used in the iTunes Store for security reasons.
I also recommend resetting your password at http://iforgot.apple.com. For more information on keeping your account secure, see this page:
support.apple.com/en-us/HT201303
I look forward to your reply.
Sincerely,
Celeste
iTunes Store/Mac App Store Customer Support
Hi Sarun,Thank you for contacting iTunes Store support. My name is Celeste, an iTunes Store Advisor who will assist you with your concern. I see that you didn't authorize the recent purchase on your account. I know that unrecognized charges can be concerning and I’m more than glad to assist you with resolving this issue. Unrecognized charges can be attributed to purchases made by multiple users, delayed invoices, subscription renewals, and authorization holds. The following article explains how to identify these types of charges:support.apple.com/en-us/HT201382Be sure to review your purchase history with anyone who may have access to your Apple ID, your device, or your credit card to see if they remember making any purchases.For instructions on how to view your iTunes Store purchase history, see this article:support.apple.com/en-us/HT204088If you’ve identified the purchaser of the charges but didn’t give them permission to make the purchases, let me know. You may be eligible for a refund as an exception.If you can't identify the purchaser of the charges on your statement, let me know and I'll take immediate action.Please note that we treat unintentional purchase differently from an unauthorized charge. Once you confirm on your reply that the charge you have reported is unauthorized, we will disable your account and disallow the credit card used for this purchase from being used in the iTunes Store for security reasons.I also recommend resetting your password at http://iforgot.apple.com. For more information on keeping your account secure, see this page:support.apple.com/en-us/HT201303I look forward to your reply.Sincerely,CelesteiTunes Store/Mac App Store Customer Support
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