The scope of a project – also known as the project scope or the work scope – is all work that must be done in order to satisfy the customer that the deliverables (the tangible product or items to be provided) meet the requirement or acceptance criteria agreed upon at the onset of the project. For example, the project scope might be all of the work involved in clearing the land, building a house, and landscaping to the specification agreed upon by the contractor and the buyer. The customer expects the work scope to be accomplished in a quality manner. For example, in a house – building project, the customer expects the workmanship to be of the highest quality. Completing the work scope but leaving windows that are difficult to open and close, faucets that leak, or a landscape full of rocks will result in an unsatisfied customer.