By monitoring the internal processes, the evolution of their results is controlled, which reflects the assumptions to
achieve the long-term objectives of the organization. For this purpose, it is necessary to monitor some groups of key indicators: ''balanced scorecard'' ''Balanced score'' expressed in financial terms- that shows the results of the
actions- - with the results on customers' satisfaction , internal processes and innovation and improvement activities of
the organization, which are critical for the financial performances that will be achieved in the future.