In order to organize content, information and communication
technology tools are essential. The first step in organizing content is the
preparation of the taxonomy or knowledge mapping. In knowledge mapping
the contents of an organization are taken and the information classified in
a catalogue in an orderly and systematic manner. The way in which workers
in the organization think is reflected in the structure of the catalogue. The
users recognize taxonomies intuitively since majority of workers apply similar
mental models and use established terms in their jobs. As the knowledge
management system matures, taxonomies grow in terms of quality and
comprehensiveness.