1.
To implement and continue the company’s policies procedures as detailed in the Front Office manual, and the standards expected are attained for all Departments within the Front Office.
2.
To ensure sufficient coverage in all sections at all times.
3.
To ensure that this Department operates efficiently, and that every guest receives the welcome expected at the hotel, as detailed in the Front Office manual.
4.
To be full conversant with all aspects of the maximal computer.
5.
To check monthly Attendance Records and discuss any discrepancies with the Front Office Manager.
6.
To assist the Front Office Manager, and action all reasonable requests make by the Front Office Manager.
7.
To be a deputy of the Front Office Manager in his absence, and ensure that the Front Office Department operates efficiently.
8.
To assist the departmental trainers in their development and monitor their effectiveness in staff training.
9.
To attend meetings in absence of Front Office Manager.
10.
To chair the F.O meeting & Briefing in absence of the Front Office Manager.
11.
To carry out any reasonable duties and responsibilities as assigned to by the management.